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Sci-Qual International Pty Ltd
PO Box 70 , Morayfield . Qld 4506
Phone 0754993377 Fax 07 54992332 e-mail scibris@caboolture.net.au
Business Management System Certification Programs
The Quality Standard ISO 9001:2000 and other certification and product
standards such as Eurepgap, HACCP, Environment and Workplace Health
and Safety are key business management Standards in various industries,
which enables an Organisation to control its resources and business
planning processes in line with key stakeholders needs and expectations.
These include Customers, Staff, Owners, Suppliers, the Community and
Government. The system is a corner stone upon which it builds its policies
and procedures to ensure it improves its activities to maintain competitive
advantage despite adverse trade cycles, technology upgrades and emergent
business goals and strategies. Monitoring the business's performance
for continuous improvement is an intrinsic part of the new system.
Why do we need it?
There are many ostensible reasons for taking on quality assurance including::
increasing credibility in the marketplace
A number of tenders require certification to Quality and other standards
to be qualified to tender. ( Its your playing card to get you on the
field.)
Concentrating on critical issues to the business, improving the knowledge
of the business performance
reducing operational failures and consequent rework and cutting the
cost of providing the goods or service
preventing potential problems through trending techniques that are fundamental
in the review process
cornerstone for incorporating other programs into the business such
as environmental and Occupational Health and Safety Management.
All of these reasons are valid, but the main reason for wanting to improve
the quality of your service is to ensure that your customers are satisfied
and will continue to use your company as a supplier.
What does the system require?
Your management decides on the company's policies and objectives and
resource allocation, how it will achieve them, and who will have the
responsibilities and authorities for ensuring they are achieved.
A system of documentation is then designed to ensure uniform implementation
of these policies and objectives. Documentation would include a quality
manual outlining the policies as they relate to the various elements
of the standard and incorporating or referencing procedures, which detail
the work processes involved in achieving the quality policies and objectives.
The manual and procedures would be supported by records of the finished
processes. They might be further supported by specific work instructions,
or quality plans for specific projects. They may be in electronic format,
hard copy of in a fully Integrated Quality System Database.
Once the documentation is in place and the procedures are implemented,
a comprehensive internal audit and review of the system is conducted
to make sure that it accords with the standard, that the system is suitable
for achieving the quality objectives and your company is actually following
its procedures as documented.
At this point your system is ready for certification by a third party.
What is involved in the certification process?
First of all you choose to a third party certification body, such as
Sci-Qual International to conduct your assessment. When choosing the
Certification Body, remember that the Company is embarking on a process
of continual improvement in a controlled fashion. Please fill out the
application form attached to apply to Sci-Qual International for certification.
A Quote will be provided and a time frame for achieving certification
established.
Sci-Qual International Pty Ltd Company Background
Sci-Qual International Pty Ltd is a fully Australian owned accredited
third party certifying body operating internationally from Australia
through joint venture partners in Asia and throughout Australasia ,
North America, Asia and the Sub Continent offering conformity certification
of suppliers' Quality Management Systems against the requirements of
the international ISO 9000, 14001, HACCP (Food Safety) and Occupational
Health and Safety series of standards. The Company is 100% Australian
Owned and has serviced its expanding client base since 1991.
Accreditation of Sci-Qual International Pty Ltd is by the Council of
Joint Accreditation System of Australia and New Zealand (JAS-ANZ.
Accredited systems
" Quality Certification ISO 9001:2000, 9001:1994, 9002:1994, 9003:1994.
HACCP Food Safety included in scope where applicable), Registration
No. S1210792 AB
" Environment Management Systems ISO 14001:2004
Registration No.E2060699AB
" Workplace Health and Safety - SafetyMap, AS/NZS 4801:2001
Registration No O2020400AB
Other work conducted includes:
" Waste Water Plant Testing
" SQI HACCP Food Safety Certification
" SQMS:2000 Auditing
" WQA Auditing
" SQF 2000 and SQF 1000 Auditing
" TruckSafe Auditing
" Australian Privacy Legislation Auditing
" Australian Renderers Association Auditing
" Training activities associated with Certification Systems
" Mass Management and Maintenance Management
Other systems applied for and in the procress of accreditation
" Product Certification under Guide 65
" Eurepgap
Sci-Qual International Pty Ltd is acknowledged by JAS-ANZ as having
audit capability for companies registered in the Australian and New
Zealand Standard Industry codes (ANZSIC). This capability covers all
the professions, trades and disciplines involved in your organization's
area of business.
Insurance Details
Sci-Qual International Pty Ltd has Professional Indemnity Insurance
Cover for $10,000,000 and Public and Products Liability Cover for $20,000,000.
Audit Profile
The auditors at Sci-Qual International Pty Ltd are all registered with
either the Quality Society of Australasia or an equivalent international
accrediting body. The basic disciplines of the auditors are in Engineering,
Environment, Construction, Business, Management, Chemistry, Computer
Technology, Transport, Logistics, Health Services, Sport and Recreation,
Occupational Health and Safety, Training, Education, Food Manufacturing,
Horticulture, Agricultural, Government Administration and Electronics.
All have had extensive business careers at management level in outside
organisations prior to joining Sci-Qual International Pty Ltd.
All auditors are committed to working with their clients in a pro-active
manner that ensures that the auditing process addresses all relevant
issues for the organisation and adds value to the process.
Training Resources
SCI offer training in quality systems implementation and internal auditing
by three methods:
" Internal resources developed to meet the clients requirements
in conjunction with the client following routine assessments
" Use of internal and external sub-contractors when more standardised
courses are required
" Agreements with other organisations involved in training
Policy & Objectives
Our policy is to ensure all aspects of our operation match the highest
standards of service and that we continuously strive for improvements
in performance to meet our clients' needs for quality system certification
in an efficient and cost effective manner.
To achieve customer confidence in the quality of service offered, SCI-QUAL
INTERNATIONAL Pty Ltd's own quality system has been implemented to Guide
62, 65 and 66 , with guidelines contained from the International Standards
and ISO 9001:2000, which embrace all the processes needed to provide
an effective service and to meet our objectives, which are:
" To pursue a "user-friendly" approach with our clients
in the certification process;
" To assist in facilitating adoption of sound quality management
practices in Australia;
" To be active in promoting standardisation of certification practices;
" For the Sci-Qual International logo to be an international prestigious
certification symbol.
" Sci-Qual International Pty Ltd maintain a policy of "Non-Discrimination"
and offer services to all applicants that agree to, and continue to
comply with our regulations SQI/01. attached
EXPERIENCE AUDITING GOVERNMENT
Q Build, Q Fleet
Qld Department of Public Works Project Services
Qld Department of Housing, Qld Police Logistics
Qld Health Programming & Non-Metropolitan Hospitals and Health Services
Project Unit
Qld Health, Information Management Branch
Qld Health, Supply Services RBH, Qld Health, Central Pharmacy
Qld Health, Internal Audit Unit
Qld Rail Technical Services, Qld Rail Internal Audit Branch
Qld Rail Coals & Minerals Rollingstock
Qld Rail Employee Relations Division
Qld Rail Information Strategies Section
Qld Rail Operation Services Division
Qld Rail Track Operation Services
Qld Rail Records Management Services
Sales and Distribution Services
Roadtek
Qld Transport, Department of Main Roads, Central Western District
Qld Transport, Department of Main Roads, Vehicle Services Branch
Qld Transport, Transport Infrastructure Branch
Gold Coast City Council Organisational Services
Gold Coast City Council Engineering Services
Darebin City Council, Facilities and Leisure
Brisbane City Council, Sleeman Sports Complex
Brisbane City Council Major Venues
Brisbane City Council Fabrication Workshop
Brisbane City Council Buildings Maintenance Branch
Booringa Shire Council
Sci-Qual International audit many other operations, the list is available
on our web site www.sci-qual.com.au.
Nominated Contact
Tina Long Tel: 07 54993377
Email: scibris@caboolture.net.au Fax: 07 54992332
Sci-Qual International Pty Ltd
PO Box 70
MORAYFIELD QLD 4506
Normal Steps in the Certification Process
1. Initial Visit.
(Optional for quality and small companies, Required for Environment,
OH&S and large Companies) This is an assessment of the status of
your system to establish whether further development is necessary before
assessment can take place. If your system needs quite a bit of rethinking,
we might offer to arrange to perform a Diagnostic Audit, to give guidelines
on the areas that need rework.
2. Documentation review.
Once your manual is complete you're ready for the desk top review of
your manual, so you send us a copy. It is our normal practice to review
procedures and work instruction on site, but if travel costs are likely
to be high, it may be necessary to send these and any supporting documentation
for review as well, as this will save on assessment costs later. Any
deficiencies in the documentation will be advised in writing.
3. Pre Assessment Review
The following information may be needed for the Pre Assessment audit
For Environmental 14001, Occupational Health And Safety, HACCP(Food
Safety) Audits (stage 1) and may be required for detailed inspection
during the Certification audit (stage2):
" licence/permit requirements;
" records( including records of incidents, breaches of regulation
or legislation and relevant correspondence with Authorities) on which
the organisation based its assessment of compliance with regulatory
requirements;
" details of any internally identified non-conformances together
with details of relevant corrective and preventive action taken in the
previous 12 months (or since commencement of the EMS, OH&S or HACCP
system implementation if this is less than 12 months);
" records of management reviews;
" records of any EMS, OH&S, or HACCP related communications
received and any actions taken in response to them.
" The means by which the concept of continual improvement is realised.
" An overview of the applicable regulations (including licences/permits),
and any agreements with Authorities.
" Internal audit programs and reports.
During the Pre-Assessment the audit team will conduct a risk assessment
and provide a focus for planning the assessment audit by gaining an
understanding of the EMS, OH&S or HACCP in the context of the organisation's
environmental, Safety or Food Safety aspects and associated impacts,
policy and objectives, and of the Organisation's state of preparedness
for audit by reviewing:
" the extent to which the management system includes an adequate
process for identification of the organisation's issues
" Relevant aspects to the various standards being assessed and
subsequent determination of their significance;
" the relevant activities of the organisation, environmental or
other licences are in place;
" the system is designed to achieve the organisation's policies;
" the management system implementation program justifies proceeding
to the audit (stage 2)
" Make the Organisation aware of any additional information that
may be required for detailed inspection at the Assessment audit such
as licences, permits or reports of incidents or breaches of these permits
or licences.
" the internal audit process is scheduled, and the program and
procedures are operational and can be shown to be effective; and
" One management review has been conducted.
The auditor team assigned, duration, scope and price of the assessment
may vary based upon the preliminary and initial assessment of the application
time.
4. Assessment
During the assessment audit , an applicant will be required to demonstrate
compliance with the relevant Standard (eg. ISO9001:2000, ISO 14001:1996,
WQA and Eurepgap). SQI assessors will examine practices, audit documentation
and question staff members. This is, in fact, substantiation of the
practical application of the manual and other supporting documentation
referenced in that manual.
If, during the course of the assessment, it becomes obvious that there
are major deficiencies that would prevent certification, the applicant
will be given the option whether the assessment should be continued
or discontinued at that time. At the conclusion of the assessment, the
SQI assessor will present the findings of the assessment to the organisation's
senior management at an exit interview together with a Summary Report.
This will include notification of any corrective actions required before
certification can be granted and recommendations for improvements in
practice.
During the assessment phase, SQI may find that the audit team may require
additional support to conduct the audit due to incomplete information
in the pre-assessment evaluation of the company. The Company may be
charged additional fees should this be necessary. The Scope may also
be varied at any time.
5. Report.
Full details of our findings including observations on areas that
could be improved will be set out in a summary report which will be
provided to you on the day of the audit, and a full report which will
be sent to you within ten working days after the assessment.
6. Follow-up.
Should corrective actions to correct any major non-compliances be required,
these should be carried out within a mutually agreed period. A supplementary
visit may be involved to close-out the assessment.
7. Certification.
Following successful close-out of any Major Non-conformances and payment
of all fees due, certification will be granted. The date of granting
certification will be following the certification decision which is
taken at Board level of SQI. This will be effected by the issue of a
"Certificate of Registration", listing in the SQI Register
of Certificated Companies in respect of the goods produced or services
offered by the organisation and notification to the Joint Accreditation
System - Australia and New Zealand for listing in the register. This
register is updated in the second week of each month after the month
of certification and is available on the JASANZ web site, which is linked
to our web site www.sci-qual.com.au.
Certificates of Registration are valid for a period of three (3) years
and during this time an organisation is responsible for:
" observance of SQI's Regulations
" continuing compliance with the relevant System Standard
" notifying SQI of any significant EMS, OH&S, health, or Food
Safety incidents, breaches of regulation or legislation and relevant
correspondence with Authorities as soon as possible after the event.
" implementing regular self-audits and reviews of the System
" agreeing to and paying for surveillance audits during the life
of the certificate as required Sci-Qual International Pty Ltd which
will normally require a visit six monthly in the first instance.
" For a number of certifications, for example Eurepgap, unannounced
audits will also be conducted during the life of the certificate. These
will be charged at the normal rate prevailing at the time. For Eurepgap
unannounced audits equate to 10% of the total clients at a minimum.
" notifying SQI of any significant changes in the organisational
structure of the System which may impact on the original certification
" maintaining a record of all complaints and remedial actions relative
to the products or services and improvement activities covered by the
scope of certification
" ensuring the customer is notified of any goods or services provided
outside of the registered certification scope.
" Records of any significant system related communications received
and any actions taken to respond to them.
8. Certificate Maintenance, Surveillance Assessments
SQI will arrange periodic visits for the purpose of surveillance of
an organization's System at approximately 6 monthly intervals, or at
some other frequency as agreed with the company provided that, the interval
between such visits is in no case more than 12 months. Each visit will
concentrate only on certain aspects of the system to ensure continuing
compliance with the relevant standard. The visits will be agreed at
the time of the audit and the agreed next audit date and expected duration
be recorded on the summary Report.
9. Variations to Scope
Alterations to the details shown on the "Certificate of Registration"
can be made by endorsement of the certificate by SQI. Additions to the
scope of certification may involve a further limited assessment of the
proposed areas of extension of the scope. Reductions in scope are handled
by correspondence between the company and Sci-Qual International or
at audit. Where changes are notified at audit, these shall be recorded
on the Summary Report.
10. Re-Certification and Continuing Registration
For continuation within SQI's scheme of certification a company will
be requested to complete the application form and will be subjected
to a review of the previous three years of certification. This shall
be reported in a three year review which is in the same format as the
risk assessment or initial desk top review.
11. Confidentiality
All information relating to an applicant or a certified company will
be treated as confidential by all personnel associated with SQI. Any
Conflict of interest between the assessor or the Company shall be advised
to SQI.
Sub-contracting to an external body and assessor review.
When it is necessary to subcontract work, the General Manager, Operations
Managers, Director of Operations, Certification Manager, Board Member
or Managing Director shall ensure that personnel involved with the subcontracted
work meet the applicable requirements of Sci-Qual International Pty
Ltd standards. A review their competencies will be conducted on at least
an annual basis, assign ANZSIC, OH&S, and other codes form their
CV and assessor evaluation, require the sub-contractor to declare any
potential conflicts of interest, not conduct any joint marketing activity
other than for certification services and training services in conjunction
with SQI and that a properly documented agreement covering these requirements
including confidentiality is drawn up. A list of sub-contractors approved
for the providing services shall be maintained and each assessor shall
be subject to monitoring to ensure their competence and that they can
meet the high standards of service expected of internal personnel. This
standardisation process shall occur at least annually to ensure assessors
of SQI are consistent in their approach. External bodies shall be required
to provide documented evidence of their competence to undertake work
on behalf of Sci-Qual International Pty Ltd and will be subject to assessment.
The Managing Director, Board Members, Director of Operations, General
Manager, Operations Managers, Certification Managers and IATCA verifying
auditors are authorised to carry out assessments of subcontractors should
this prove necessary.
No external body is authorised to issue, maintain, extend, reduce, suspend
or withdraw a certificate on behalf of SQI.
12. Appeals and complaints
The right of appeal by an applicant or a certificated company, and
the method of appeal is contained in the Sci-Qual International Pty
Ltd (SQI, Regulations Doc No. SQI/1.) The Regulations recognise that
a dispute could exist due to refusal by SQI to certificate an applicant,
by revocation of a certificate by SQI or by refusal by SQI to grant
a renewal.
Should an applicant have any complaint, question or comment to make
in relation to any assessment, then this will be investigated by the
Managing Director or a person nominated by the Board, before any further
action. ( "Product Identification and Traceability.")
Where any complaint against an Assessor/Lead Assessor duly registered
under the terms of the Assessor Registration Scheme, is such that notification
to the body is warranted, then SQI will take this action, together with
notification of any actions taken. The Company being assessed will also
be advised of their right to notify the body should the occasion arise.
13. Suspension or cancellation of certification
Regardless of other issues, SQI may cancel or suspend any certificate
where fees are outstanding for a period of greater than 60 days. Where
Certification is cancelled or suspended for any reason including voluntary
termination, the certificate shall be either destroyed or returned to
SQI and the suspension or cancellation entered into the SQI register
and JASANZ register. Approval of either the Managing Director or nominated
Board Member is required prior to SQI actioning Suspension or cancellation
of Certification. Voluntary termination by a Client shall be investigated
by either the Certification Manager, Operations Manager, or Systems
Manager to establish the reasons for termination. This shall be noted
in SQI database in the notes area.
14. Transfer of certification (eg. WVQMS, SQF)
Where a client wishes to transfer to SQI for its certification services
for sub-contracted programs, SQI will investigate whether any Major
Corrective Actions are outstanding against the client by the current
provider. Where these exist, SQI will require close out of the Corrective
Action/s by the Client with the current provider, prior to applying
for a transfer of the certificate with the Principal Certification Provider.
There may be some instances where transfers will be considered where
the provider has not fully delivered the service in a timely fashion.
15. AUDIT RESULT - CLASSIFICATIONS
The following classifications are used when auditing any standard -
ABOVE REQUIREMENTS
SATISFACTORY
IMPROVEMENT OPPORTUNITY
NOT APPLICABLE
NOT VERIFIED
IMPROVEMENT REQUIRED
" Major Corrective Action Request
The absence of or the failure to implement and maintain, one or more
required management system elements, or a situation which would, on
the basis of available objective evidence raise significant doubt as
to the quality of what the supplier is supplying.
" For new Assessments, certification is not granted. There is no
timeframe on this requirement.
" Where the non-conformance is raised at a surveillance or re-certification
audit, a maximum of three months to close out, and a maximum of one
month to respond on actions to be taken.
" Minor Corrective Action Request
This applies where minor non-conformance(s) is observed in a particular
requirement clause.
It may indicate a spasmodic breakdown in the implementation of a procedure(s)
or the partial breakdown of the procedures. To be closed out by the
next audit.
Where Major Corrective actions are raised, failure to comply with the
requirements for close out mentioned above will result in suspension
/ cancellation of certification unless, due to special circumstances,
dispensation is granted by the Board of Sci-Qual International.
How much will it cost?
It is impossible to gauge the cost of assessment without full details
of the size of the company, the complexity of its business, the number
of sites involved, the scope of the required certification and details
of any travel expenses that may apply. Quotations are given free of
charge by the Operations Manager, Certification Manager Assessor or
Nominated Board Member with the knowledge of the above details .
Now we've got it, what do we do with it?
Use your certification as a marketing tool to increase your market penetration.
Put it on your stationery, your business cards, in your advertising!
Continue to improve your business to keep you at the forefront of your
industry!
Resumes of Auditors
An abbreviated resume of several auditors is shown below.
BRUCE SMITH,
Company Secretary
" A Bachelor of Applied Science degree in Food Science and Technology
(1974 QAC)
" Senior Quality Auditor Mass Management Auditor with QSA
" Senior Food Safety Auditor QSA
" Trucksafe Auditor
" Vice Chairman of Australian Organisation for Quality (Qld)
" Associate Australian Institute Food Science and Technology
" Member of Quality Society of Australasia
" Verifying Auditor for QSA-IATCA
" Chief Quality Assurance Auditor for Queensland Dairy Authority
for 4 years
" Past Chairman of Australian Dairy Authorities Standards Committee,
CAFTA (National), CAFTA (QLD), Nutrition Week Committee (QLD), Oxley
Creek Catchment Co-ordinating Association
" 31 years experience in Senior Management positions in Private
Enterprise and Semi-Government in the Food Industry. Specific areas
of expertise covered are:-
A) Effluent and Solid Waste, and environmental management of manufacturing
sites.
B) Safety and Risk Management Supervision
C) Maintenance, Process Control and Administration of Food, Engineering,
and pharmaceutical manufacturing
D) Research and Development and Quality Assurance in the Food Industry
E) Administration Dairy Industry, Supply , Distribution, Manufacturing,
Licensing and Process Control
F) Positions Held: National Technical Manager, Operations Manager, Processing
Manager, Quality Supply and Distribution Manager, Production Manager,
State Manager and General Manager.
G) Design of I T systems and administration for the Dairy Industry Restructuring
Scheme and
Licensing system for Milk Vendors and Supply management systems.
H) Transport Infrastructure
I) Project Engineering
RALPH DAVEY
Qualifications Master of Business Administration (Technology Management)
Bachelor of Economics
Bachelor of Science
Memberships QSA & IATCA Senior Auditor (Quality)
QSA Auditor (EMS)
Recent Experience
1996 - present Sci-Qual International Pty Ltd.
KEY RESPONSIBILITIES -
As a Senior Auditor (Quality) -
Third-party certification of quality systems for clients in all sectors,
comprising initial assessments and subsequent surveillance audits. (In
excess of 100 individual systems have been audited.)
Government clients include -
Main Roads (RTCS and Plant Hire Services)
Project Services & Q-Build
Qld Rail (Employee Relations & Infrastructure Project & Plant)
Qld Police (Logistics Branch)
Private sector clients include firms from a wide variety of professions
(engineers, architects, town planners, accountants and lawyers and management
consultants) plus companies engaged in aviation, construction, manufacturing,
retailing, training and other services.
As an Auditor (EMS) -
Auditing of Environmental Management Systems in architecture, construction
and project management.
1995 Development Officer, Qld Rail Track Services
(Track Services Section had approximately 150 people engaged in highly
mechanised track construction, rail grinding, ballast cleaning, and
the measurement & recording of track condition.)
KEY RESPONSIBILITIES -
Development & implementation of a Quality Assurance System (which
was successfully certificated on schedule)
Coordination of the Section's Safety Program
Ballast contracts (Preparation of specification & evaluation of
tenders)
1991-95 Development Manager, Qld Rail Scientific Services
(Scientific Services comprised about twelve professional and technical
staff engaged in providing Qld Rail with a wide range of services, ranging
from laboratory testing to internal consultancy.)
KEY RESPONSIBILITIES & INITIATIVES -
Management of the Materials & Process Advice Unit, including -
Supervision of technical studies & investigations
Technical support to production units throughout QR concerning the selection
& application of materials & processes, including OH&S and
environmental considerations.
Management of the state-wide effluent treatment program
Process design
Plant commissioning
BRIAN DAVIS
Registered Senior Auditor A1181 with QSA.
Trucksafe Auditor
BACKGROUND EXPERIENCE
" Bachelor of Science Degree in Mathematics (Manchester University
1961)
" Graduate Diploma in Quality 1991 (QUT)
" Queensland Transport Department Auditor Member of Standards Initiation
Sub-Project Team within the TRANSIT Project (A project to Manage the
transition of I.T. into the business areas of the department)
" Information Technology Advisor
" Training, Standards and Documentation Co-ordinator
" Computer systems analysis and design for 10 years
" Organizing and presenting training courses
DAVID ROYAL
Registered Senior Auditor Q1641 with QSA.
Trucksafe Auditor
BACKGROUND EXPERIENCE
" Diploma of Applied Science in Resource Management
" Victorian Police Crime Scene examination involved in detection
of criminal offences and preparation of legal brief (17 years)
" Transport Company Director (5 years)
" Practical Course in Commercial Warmwater Aquaculture
" Fish Farm management, and water quality Control
" Pest Control Animal Management and Weed Control Management
" Grape Production and Wine Manufacture
" Native ecology and plant identification
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